Seven Iconic Hotels Come Together To Form Kindred Resorts & Hotels

At a time when hotels across the country are confronting the challenges of ownership and management changes as well as high staff turnover, the independent Kindred properties remain solid organizations run by dedicated and highly motivated staff.  Many are steeped in rich family traditions and legacies, and each embrace their own signature traits while joining together in the promise of quality service to travelers that has endured through good times and bad.  
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Guest satisfaction in European hotels - key findings 2009

• Overall, the most frequently cited reasons for selecting a hotel are convenience/location (48%) and price (41%). Among guests of properties within the upper upscale segment, the hotel's reputation was the most frequently cited reason for selection (44%), while guests of hotels in the economy segment most frequently named price as the primary reason for selection (68%).

• Nearly 1 in 5 (17%) of hotel guests report experiencing a problem during their stay. Among these guests, the average number of problems experienced is 1.8. In 2009, two new issues have emerged among the top five reported problems: poor connection and speed of Internet access and key cards not working properly.

• In 2009, hotel guests from Germany, Italy and the United Kingdom are more satisfied than guests who live in other countries. Travelers from France and Spain are the least satisfied, on average.
  

• The proportion of European hotel guests who report being highly committed to a particular hotel brand has increased to 11 percent in 2009 from 9 percent in 2008.

Online Travel Leads the Way in Increased Market Share, with Online Electronics Vendors Not Too Far Behind

In the following brief excerpt from the 38-page report, Scott Kessler, a Senior Director at Standard & Poor's, and Michael Souers, a Standard & Poor's Analyst, discuss the outlook for the sector and for investors.
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Raising local awareness

Taking part in the local community is not only a good strategy for hotels to build awareness, but it provides a way to give back and help others. 
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Markentreue in der Hotellerie

Your Consumer will be loyal to your Brand, if they believe your good will.  If they feel special when they walk through your doors, respected when addressed, satisfied with the product, service and facility, they will return.
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